Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

ITworld.com – This week’s highlighted research: Customer Respect Group. “Second Quarter 2006 Online Customer Respect Study.” Patricia Seybold Group. “Provide a 360-degree view of the customer ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Email marketing is a great way to reach your customers ...

Manila, PHILIPPINES – With a hundred participants attended last February 17, 2016, the Customer Service Management Seminar is back on its second run on May 18, 2016 at AIM Conference Center, Makati ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is an area that small business owners can easily overlook when they’re trying to balance priorities. Aside from making ...

Kyle Crown is the President of Crown Commercial PM. He holds a B.S. in business from the University of Pennsylvania's Wharton School. As a property manager, I shoulder all sorts of responsibilities in ...

The root causes of the worst customer service and support problems usually stem from bad decisions and sloppy actions in upstream departments. These poor choices make it all too easy for ...

Company establishes a single, centrally managed virtual contact center for seamless support of customers in seven states. Self-service capabilities developed with Avaya Aura® Experience Portal save ...