When Microsoft took the wraps off Dynamics 365 a couple of weeks ago, officials seemingly didn't want to talk much about tech. They were more intent on appealing to business decision makers. But most ...

In 2016, when Microsoft announced its makeover of its CRM and ERP strategy in the form of Dynamics 365, officials started talking up the Common Data Model (CDM), which was the heart of those services.

Improving the quality of your customer experiences requires improving the quality of your Microsoft Dynamics CRM data. To ensure that your CRM is consistently providing high data quality within your ...

Scribe Software, which last year released a cloud service to connect Microsoft Dynamics CRM data with other business applications including Salesforce.com apps, is extending its capabilities to ...

Microsoft is removing what's been called a "licensing tax" to encourage wider access to sales and customer service data via the Teams collaboration app. But integration remains a work in progress, ...