Customer identity and access management (CIAM) is the basis to improve management and control of third parties’ access to a business. Here are the top seven CIAM tools currently in the market.

Let’s start off with the good news: On the whole, we are getting better at customer journeys. Over the last 10 years, buyer journeys have undergone a complete metamorphosis — consumers have moved to ...

QR codes on product packaging lead Skullcandy consumers to a unified post-purchase experience. Images courtesy Skullcandy and Brij. Like many brands that have been sold primarily through retail and ...

This AI Agents support setup crawls a site, uploads PDFs and FAQs, and connects Stripe and Calendly, helping teams cut response time to customers ...

Gun safe maker Liberty Safe, which has come under fire for giving the FBI access to the safe of an alleged Jan. 6 rioter, now faces an investigation in Missouri over its controversial decision. The ...

A security flaw found in Azure App Service, a Microsoft-managed platform for building and hosting web apps, led to the exposure of PHP, Node, Python, Ruby, or Java customer source code for at least ...

Researchers discovered a security flaw in Azure App Service that exposed the source code of customer applications written in PHP, Python, Ruby, or Node that were deployed using "Local Git." The ...

The security incident impacted some customer information that had been ‘inadvertently copied’ to its repositories. The security incident impacted some customer information that had been ‘inadvertently ...

Low-code and no-code apps are empowering customer-savvy employees to design customer experience automations. Non-progammers across every part of a business can now create applications that enhance ...

While I labor mightily over the Watchlist submissions (with a few surprises so far -- more than last year), I am continuing to keep you informed with weekly guest posts from prominent thinkers in ...