A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

There’s a large selection of free and open source (FOSS) operating systems available these days, and choosing the right one for any given circumstance can be quite a challenge. This article is ...

Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

OpenLogic introduces new three-tier system, with prices ranging from $5,000 to $30,000 per project per year, depending on level of support OpenLogic is revamping its commercial support offerings for ...

Open-source software had a very good 2009, and all indications are 2010 is on track to be even better. Enterprises turned to open source to shave money in the economic downturn and are staying with it ...

SAN FRANCISCO — Of all of the virtues that backers of open-source software tout, widespread availability of enterprise-level support is not among them. In fact, a lack of support has been a drawback ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

Eyeing the multibillion-dollar software support business, SourceLabs has created an automated system for giving tech help to corporations that use open-source products. On Wednesday, the 2-year-old ...

One of the most persistent myths surrounding Linux and other open source software is that there’s no easy way to get good support. Just this week, for instance, we saw this claim used in Microsoft’s ...

Now, the Linux Foundation has announced the creation of a new initiative called "Supporters of Chromium-Based Browsers." Set to launch on Jan. 9, 2025, this project aims to strengthen open development ...

A string of “sabotage” incidents in open source software is reigniting discussions of how to safeguard projects that underpin digital platforms and networks around the world. Many of the recent ...

After years of hinting, Nvidia announced yesterday that it would be open-sourcing part of its Linux GPU driver, as both Intel and AMD have done for years now. Previously, Linux users who wanted to ...